FAQs

No, the site is programmed to allow one discount at a time. If you have a MBAB Luxe Loyalty account, you will earn points from your Black Friday purchases as long as you are signed in.

Items listed as “in stock” ship within 2–4 business days. Items that need to be ordered will have lead times noted on their product page.

Yes, please email [email protected] to inquire about rush deliveries.

Yes, all shipments require a signature unless you request otherwise in the comments at checkout. Please note: Milestones by Ashleigh Bergman is not responsible for loss or damage if the signature requirement has been waived.

Milestones by Ashleigh Bergman is not liable for lost shipments once tracking shows delivery. We insure all of our packages, so if the shipping carrier deems the package as lost, we will replace it.

We are not responsible for delayed deliveries if the recipient is unavailable for signature or if shipping delays occur due to weather or carrier issues.

If your package is returned to us for any reason, you will be responsible for the re-shipment cost.

If your item has not gone into production- the size, color, or length can be adjusted after the order is placed as long as it is possible to make those changes. Certain adjustments are subject to a pricing change. 

No. All sales are final. We do not accept cancellations or process refunds to the original payment method.

Exchanges are only accepted if your product has a defect and you contact us within 14 days of receiving it.

Email [email protected] within 14 days of receipt to request authorization. Items must be unused, in original packaging, and approved before being returned.

If the item is damaged between 15 days and 2 months after receipt, we will cover the cost of repair, but you must cover shipping both ways.

We can facilitate repairs for an additional charge plus shipping.

 No. All special orders (including sized rings) and personalized pieces are final sale and not eligible for exchange or repair.

You are responsible for shipping your item back to us, and we are only responsible for the package once it has been received. Please insure your package before shipping your order back to us.

Not everything is subject to the Black Friday Discount. Certain designers are excluded from the sale. 

No, the site is programmed to allow one discount at a time. If you have a MBAB Luxe Loyalty account, you will earn points from your Black Friday purchases as long as you are signed in.

No, each client who places an eligible order will only receive 1 gift in each tier that they are eligible for. 

We do not stock most of the pieces on our site. Most pieces are made to order. If you are shopping for a piece that must be delivered by a certain date, please email [email protected] to check on in-stock items. 

Most of our pieces are made to order. If your item is not ready in time for the holidays, we can send you a gift wrapped photo of the item with a personalized note. The note will explain to the recipient that their present is being specially crafted for them. 

 Yes, but please note that international customers are responsible for all Import Fees (taxes, duties, tariffs, VAT, and other charges imposed by the destination country).

No, all import fees are the responsibility of the recipient.

We are not responsible for customs delays.

You will be responsible for all shipping costs.

 No, free shipping is only available within the U.S.

This is our “thank you” to you. Earn points for activities like referrals and purchases, and use them for discounts on future purchases. The more points you collect, the more you save.

Anyone can join — simply sign up now for free! All existing account holders are automatically enrolled.

You can earn points every time you shop, and on a variety of activities. To see all the ways you can earn points, check the Earn Points section on the loyalty page.

Once you’re logged into your account, go to the “Rewards” section of the loyalty page. If you have enough points, you can exchange them for rewards.

• Approved: Ready to use for rewards.
• Pending: Your points are awaiting verification. Typical for recent purchases and referrals.
• Cancelled: Not added to your account, for example when a purchase is cancelled.

Redemption limits are determined by your tier, regardless of the number of points you have accumulated. Ruby members may redeem up to $100 per order, Emerald members up to $150 per order, and Diamond members up to $500 per order.